Call Center Services - Outsourcing

It is all about Customer Satisfaction…. Top Link will get you there, using an array of integrated services which are designed to engage your customer, and are voiced by a team of highly trained, multilingual agents, who will adopt the culture of your enterprise, and relay your branded image in the most professional manner, laying the foundation for a customer relationship of trust.

Our Multi-Platform services are executed by the top service providers operating from Cairo, Egypt, one of the most popular offshore, BPO outsourcing hubs, worldwide.

When choosing one or more of our platforms, you seal the deal of your operation’s excellency, and maintain a cost effective investment by saving on the infrastructure and manpower needed to carry out an essential process that focuses on targeting and acquiring new customers, while retaining the existing ones. The top performance of our skilled Call Center Representatives is bound to empower your customer experience at full blast.

Our Multi-Platform services are executed by the top service providers operating from Cairo, Egypt, one of the most popular offshore, BPO outsourcing hubs, worldwide.

Inbound Call Center – Outsourcing

  • Customer Service
  • Order Processing Management
  • Help desk/Technical Support
  • Hotline – 24/7 call answering services
  • Inbound Sales

Outbound Call Center - Outsourcing

  • Proactive Customer Calls
  • Leads Generation
  • Customer Survey

Online Support Services – Outsourcing

  • Email/SMS/WhatsApp Management
  • Social Media support
  • Live Chat interaction

Industries to Serve

Retail

Healthcare

Insurance

Fast Food

Telecommunications

Utilities & Services

Travel and Hospitality

Household Goods