Online Support Services – Outsourcing
Never miss on your chance to become an online star and place your brand under the limelight. We are there to respond to your customers in real-time, communicate your brand personality, expand your reach online and give your customers the perfect interactive experience.
Email/SMS/WhatsApp Management:
Customers’ expect no less than a quick response to their written complaints, requests, inquiries…. etc.
Our representatives will handle your personalized responses effectively, timely, and purposefully, aiming to increase brand loyalty and boost sales volumes and meet the standards of a spectacular customer experience.
Social Media Support:
Social media has evolved to become one of the most vital interaction channels for customer support, and is most preferred by the majority of consumers. Our agents are trained to be proactive by consistently approaching your customers through the various social platforms, and actively participating to their queries while delivering your branding messages in the process.
Live Chat Interaction:
Communication platforms are quickly evolving, and any customer can instantly connect and chat with one of our agents who is experienced in handling multiple chat inquiries at the same time, on your behalf. This process is an opportunity to gather valuable information about the customer’s preferences, age, spending capacity, and more criteria that can convert a chat interaction into real sales.