Inbound Call Center – Outsourcing Services
Embracing and handling the customer’s inquiries is a crucial and particular operation that reflects your company’s desired image and flags its present and future reputation. Our role is to ensure the response to your customers’ queries appropriately, timely and efficiently, to achieve the highest benefit. We are able to provide a staffing plan which guarantees that your calls are handled with minimum wait time and maximum customer experience.
Customer Service:
Top Link aims to enforce your image and capture your customers’ recognition in this highly competitive market. Our trained agents are genuinely interested in serving the customer with skills like patience, empathy, curtesy, clear communication, and precision in providing resolutions and support with great attentiveness to every inquiry.
Order Processing/Management:
Our agents will carry out the process of taking an order, tracking shipments, checking a product on stock, and providing the nearby sales locations to your customer. The trained agent will also direct your customer to the various product offers available from your company, to increase the average order size on win-win basis. This flowing upselling method, ensures a smooth and continuous demand on your company’s products.
Help desk/Technical Support:
A service that is indispensable for companies with complex services or products. Our call center agents will be trained to handle the basic level, and common queries on your behalf, saving you a lot of precious time and effort. Calls that need further in-depth resolutions, will be escalated to your technical employees for further assistance.
Hotline – 24/7 call answering services:
Your company’s prompt response offered to its precious customers’ crucial needs and inquiries, represents a significant weight to your business’ ideology, regarding “customer satisfaction”.
Hotline services keeps you tuned to your customers’ demands, critical emergencies and safety issues. Supporting your clients on a 24/7 basis is a strategy to impress, retain and attract customers. Our capability to handle the incoming overflow of calls is what practically exhibits our BPO call center values and standards.
Inbound Sales:
Top Link can provide your trained outsourced sales team, who will recommend additional products and services through informing your customers of the various available offers and opportunities that lead them towards a renewable buying process. We capitalize on the opportunity of the customer’s incoming calls to explain your product’s benefits, and enhance your brand’s image while increasing revenue.